Questions & Answers
How can I contact Windsor Sonoma Winery?
Call us any time at 800-289-9463 or email contactus@windsorsonoma.com
> back to top
How long does delivery take?
We normally ship by UPS or other private carriers. State laws vary widely by region, and delivery can take between two and three weeks depending on the time of year and your particular location.
> back to top
Can you get my wine to me faster if I pay extra?
Yes, in most states. If you need special shipping arrangements, please call us at 800-289-9463.
> back to top
Where can you ship?
View our shipping page for a complete list of states to which we can ship, quantity limitations and estimated shipping rates.
> back to top
Why can't you ship to other states?
Since the repeal of prohibition, the sale and distribution of alcoholic beverages have been regulated by individual states. Each state has its own laws. Rarely do they coincide, and even more rarely do they allow an out-of-state company to sell wine without maintaining a license and inventory in their state.
> back to top
How can I pay for my wine?
We accept all major credit cards.
> back to top
Does your wine contain sulfites?
The term "contains sulfites" refers to the use of sulfur dioxide (SO2) employed as both a preservative and disinfectant in winemaking. SO2 is added in very low concentrations and without it the stability of wine could be jeopardized. Sweet wines need more SO2 than drier wines in order to inhibit possible bottle fermentation. It is virtually impossible to have SO2 free wine, as this naturally occurring chemical is one of the by-products of fermentation, including that which takes place in the making of bread and fruit juice.
> back to top
How many servings are in a bottle?
About 4 six-ounce servings per one full-sized (750 ml. or 25.4 oz) bottle
1 case = 48 servings
2 cases = 96 servings
3 cases = 144 servings
...and so on
> back to top
What can I do if my wine is delivered damaged?
We will pick up and replace the wine or issue a credit or refund depending on your preference.
> back to top
Do you Guarantee your wines?
Yes, you must be completely delighted with your wine. If you are dissatisfied for any reason, simply call us to arrange for a pick-up and you will be supplied with a replacement, a credit or a refund. Please make sure you save the contents and bottles for pick-up. This request is a legal requirement and we do appreciate your cooperation. In case we no longer have a particular vintage in stock, your wine will be replaced with the next vintage or a wine of equal or greater value. For Customer Service, call 800-289-9463 between the hours of 8 a.m. and 5 p.m. Pacific Time, Monday through Friday.
> back to top
